Senior database engineers, running on a defined service model. Monitoring, performance, patching, backup governance, access control, and compliance support — across every major database platform, delivered as a fully managed service.
Every Gigamatics database managed service is built around nine defined operational pillars. Coverage is comprehensive, governance-driven, and adapted to your specific database environment and SLA requirements.
Continuous 24×7 monitoring of database availability, resource utilisation, and performance baselines, with proactive alerting before issues escalate.
Systematic analysis and tuning of slow queries, index inefficiencies, and execution plans to maintain peak performance under scale.
Structured patch planning, testing, and deployment, ensuring databases remain current and stable without disruptive upgrades.
Structured backup planning and validated recovery testing, ensuring your recovery data is confirmed usable, not just assumed.
Forward-looking analysis of storage, compute, and workload growth, so infrastructure decisions are made on data, not guesswork.
Design verification and regular testing of HA configurations, ensuring replication and failover operate as expected under real conditions.
Regular review of users, roles, and permissions, aligned to least-privilege principles and documented for audit readiness.
Structured incident response with defined severity levels and documented root cause reports, ensuring issues don't recur.
Structured audit logs and compliance evidence packages, ensuring your environment meets its obligations under ISO 27001, SOC 2, and GDPR.
AI-assisted anomaly detection helps our DBAs catch performance issues earlier, and AI-assisted drafting speeds up consistent monthly reporting — every report still reviewed before it's sent.
See how AI supports our delivery →Gigamatics Managed Database Operations is not a reactive support desk. It is a proactive, structured, DBA-led service, built around defined SLAs, documented procedures, and senior accountability at every level.
A named senior DBA manages your environment, no generic support pool.
Every engagement begins with a documented assessment of architecture, configuration, backups, and risks before monitoring goes live.
Operational documentation your teams can execute and your auditors can review.
Structured reports covering health, incidents, patches, capacity, and recommended actions.
Architectural guidance and strategic input are part of the service, not billed separately.
Gigamatics engineers hold deep, production-level experience across both on-premise and cloud-managed database platforms, enabling a single service model for mixed database estates.
Oracle, SQL Server, PostgreSQL, MySQL
Amazon RDS, Amazon Aurora, Azure SQL Database, Azure Database for PostgreSQL, Google AlloyDB, and other cloud-managed databases
Operational activities follow a defined cadence — continuous, daily, weekly, or monthly. So nothing is left to chance and every task is accountable.
| Activity | Description | Cadence |
|---|---|---|
| Availability Monitoring | Real-time monitoring of all database instances, connections, and health status with automated alerting on threshold breaches. | Continuous |
| Alert Triage & Response | Assessment, prioritisation, and resolution of all generated alerts, escalated to senior DBA if P1 or P2 severity is detected. | Continuous |
| Backup Execution & Verification | Automated execution of full, incremental, and log backups per defined policy, with completion status verified and logged. | Daily |
| Performance Health Check | Review of top queries, wait events, blocking sessions, and resource utilisation, with tuning actions initiated where needed. | Daily |
| Capacity Trend Review | Storage utilisation, growth rate analysis, and forecast review to identify approaching thresholds and plan expansion. | Weekly |
| Index & Fragmentation Review | Identification of fragmented indexes, missing index candidates, and unused index overhead, with rebuild or reorganise actions scheduled. | Weekly |
| Restore & Recovery Validation | Test restoration of backup sets to a recovery environment to confirm backups are genuinely usable and RTOs are achievable. | Monthly |
| Access Control Review | Audit of database users, roles, and privileges, identifying excessive permissions, dormant accounts, and policy violations. | Monthly |
| Patch & Update Assessment | Evaluation of vendor security patches and version updates, with risk qualification, scheduling, and change management coordination. | Monthly |
| HA/Failover Validation | Testing of replication health, HA cluster status, and failover configurations to confirm recovery mechanisms function as designed. | Monthly |
| Compliance & Audit Reporting | Collection of audit logs, access records, and compliance evidence, packaged per audit requirements and delivered to stakeholders. | Monthly |
| Incident Root Cause Analysis | Documented RCA report produced for every P1 or P2 incident, identifying root cause, timeline, resolution steps, and prevention measures. | Post-Incident |
Most managed database services are reactive helpdesks staffed by generalists. Gigamatics operates on a different model entirely, proactive, senior-led, and consulting-informed.
Engineers who have designed, migrated, and operated production databases at enterprise scale.
We identify and resolve risks before they become incidents, not confirm them after the fact.
Technology advisory and migration planning are included, not billed separately.
Every operational procedure is documented, every change is governed, every incident is reported.
Many clients use Gigamatics to augment an existing team, providing 24×7 coverage, specialist depth across multiple platforms, or capacity relief during peak periods. We integrate with your team, not replace it.
Onboarding begins with a structured environment assessment, taking two to three weeks and producing a documented inventory. Monitoring tools, alert thresholds, and runbooks are configured and tested before go-live.
Yes. Our service covers both on-premise and cloud-hosted environments, including all major cloud-managed offerings and Oracle, SQL Server, PostgreSQL, and MySQL running on-premise or in private cloud.
P1 incidents trigger immediate escalation to your senior DBA with a 15-minute response commitment. You receive real-time status updates and a formal RCA report within 48 hours of resolution.
Standard compliance reporting, including audit log management and monthly compliance summaries, is included in the core service, along with support during live regulatory audits.
Whether you're dealing with performance problems, compliance pressure, backup concerns, or simply need senior DBA coverage you can rely on — let's have an honest conversation about your database environment.
A structured conversation covering your current database landscape, known problems, and operational gaps — with no commitment required.
For qualifying engagements, we provide a documented assessment of your database health, risks, and recommended managed service scope.
You speak with the practitioner who would manage your environment — not a pre-sales representative. Every conversation is technically informed.