Privacy Policy

1. Who We Are

This Privacy Policy applies to Gigamatics Global Technology LLP, a technology consulting firm registered in India, operating at Mohali, Punjab.

For the purposes of applicable data protection law, Gigamatics Global Technology LLP is the data controller responsible for your personal data collected through this website (gigamatics.com) and our business operations.

You can contact us at: info@gigamatics.com

2. Information We Collect

Information you provide directly

When you contact us through our website, submit an enquiry form, or communicate with us by email, we collect:

• Your full name
• Your work email address
• Your company name and role or title
• The area of interest or service you are enquiring about
• Any description of requirements or context you choose to provide

Information collected automatically

When you visit our website, we may collect certain technical information automatically, including:

• Your IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URL (the page that directed you to our site)
• Device type and operating system

This information is collected through standard web server logs and, if enabled, analytics tools (see Section 6 on Cookies).

Information we do not collect

We do not collect payment card details, national identification numbers, health information, or any special categories of personal data as defined under applicable data protection law.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to enquiries: To review and respond to messages submitted through our contact form or sent to us by email.
• Delivering services: To perform the consulting or managed services you have engaged us to provide, including communication, project coordination, and documentation.
• Improving our website: To understand how visitors use our website and to improve its content and user experience.
• Legal compliance: To comply with legal obligations, including accounting, tax, and regulatory requirements.
• Security: To detect and prevent fraud, spam, and other malicious activity.

We do not use your personal data for direct marketing, profiling, or automated decision-making. We do not sell, rent, or trade your personal data to any third party.

4. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) or equivalent legislation applies to our processing of your personal data, we rely on the following legal bases:

• Legitimate interests: Processing your enquiry and contact data to respond to your message and assess whether we can assist you — this is in both your interest and ours.
• Contract performance: Processing necessary to deliver the services we have agreed to provide.
• Legal obligation: Processing required to comply with applicable law, including tax and accounting obligations.
• Consent: Where we request consent for specific processing activities (such as subscribing to our Insights newsletter), we rely on your freely given consent and you may withdraw it at any time.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share it only in the following limited circumstances:

Service providers

We use a small number of third-party tools to operate our website and handle form submissions. These include:

• Web3Forms — for processing contact form submissions and routing messages to our email. They act as a data processor on our behalf.
• Cloudflare — for website security, DNS, and CAPTCHA verification (Turnstile). Cloudflare processes IP address data in accordance with their own privacy policy.
• Email hosting provider — for receiving and storing email communications.

All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.

Legal requirements

We may disclose your information where required to do so by applicable law, court order, or regulatory authority, or where we believe disclosure is necessary to protect the rights, property, or safety of Gigamatics, our clients, or others.

Business transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal data held by us may be transferred as part of that transaction. We would notify you in advance of any such transfer that materially changes how your data is handled.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies. These fall into the following categories:

• Strictly necessary cookies: Required for the website to function. These cannot be disabled. They include session management and security cookies set by Cloudflare.
• Analytics cookies: If we use an analytics service (such as Google Analytics or a privacy-focused alternative), these cookies help us understand how visitors use our website. We configure analytics tools to anonymise IP addresses and disable data sharing where possible.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of this website. If we introduce a cookie consent mechanism, you will be presented with a choice before non-essential cookies are set.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Enquiry data (contact form submissions where no engagement follows): Retained for up to 12 months, after which it is deleted unless you have become a client.
• Client data: Retained for the duration of the engagement and for a period of 7 years following its conclusion, in compliance with our legal and accounting obligations under Indian law.
• Newsletter subscribers: Retained until you unsubscribe, after which your data is removed within 30 days.
• Server log data: Typically retained for 30–90 days before automated deletion.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of your personal data, subject to legal obligations requiring us to retain it.
• Right to restriction: To request that we limit processing of your data in certain circumstances.
• Right to data portability: To receive your data in a structured, machine-readable format.
• Right to object: To object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@gigamatics.com. We will respond within 30 days. We may need to verify your identity before processing your request.

If you are located in the European Economic Area and believe we have not handled your data lawfully, you have the right to lodge a complaint with your local data protection supervisory authority.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• TLS encryption for all data transmitted to and from our website
• Access controls limiting who can access personal data within our organisation
• Use of reputable third-party service providers with their own security certifications

No method of transmission over the internet or method of electronic storage is 100% secure. While we take our security obligations seriously, we cannot guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.

10. International Data Transfers

Our website and operations are based in India. Some of our service providers (including Cloudflare and Web3Forms) may process data outside India. Where personal data is transferred outside of the country from which it was collected, we take steps to ensure appropriate safeguards are in place, including relying on providers who comply with applicable data protection frameworks and standard contractual clauses where required.

11. Children's Privacy

Our website and services are directed at business professionals and enterprises. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted personal data to us, please contact us at info@gigamatics.com and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acknowledgement of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@gigamatics.com
• Phone: +91 925 0000 962
• Address: Gigamatics Global Technology LLP, Mohali, Punjab, India